Below is a forwarded message from a borrower email list, please read it and follow the directions it would do a lot of good. I would only add that every time HESAA is publicly criticized they without fail always point to the lack of borrower complaints against them. This is a safe place to make an complaint that will not come back on you. Please post your complaint as soon as possible.
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Greetings,
As you know, I have been in contact with the CFPB with regard to HESAA. With that said, I need everyone to submit a complaint to the Consumer Financial Protection Bureau here: https://www.consumerfinance.gov/complaint/ The more complaints they get, they will begin to FLAG HESAA, which can result in a formal investigation–currently this is how the CFBP brought suit against Navient.
Right now, there aren’t enough complaints to flag HESAA, but if EVERYONE, both borrower and cosigners, filed complaints, we very well may have enough for them to launch an investigation. I need you to be very specific as to the tactics used by HESAA when you submit your complaint. For example, if HESAA failed to send bills; if HESAA failed to offer you the opportunity to “re-age” your loan prior to defaulting; if HESAA misrepresented the loan type to you; if the school and/or HESAA misrepresented the NJCLASS loan to be similar to federal loans; if HESAA misled you into believing that once your loans went into repayment you would have flexible repayment options; if you were promised automatic loan consolidation when you graduated.
I know when you file your complaint you want to share everything HESAA did to hurt you and your family, however, this is not the place for that. What the CFPB is looking for is UDAAP violations–which essentially are Unfair Deceptive or Abusive Act practices. We ALL know HESAA is in violation, but without your complaints outlining how you were deceived and the unfair lending practices exhibited by HESAA, the CFPB cannot do anything to assist us. So, even if you already filed a complaint, file another one and list all of the wrongs HESAA did. Please ask your cosigner to file a separate complaint. The more complaints we gather, the more flags go off in order to open an investigation.
Thanks everyone and I hope you will all take the time to do your part in making all of the wrongs known. We need someone to investigate them and this is about the ONLY agency who can.