HESAA Rep Calls Back to Lecture a Borrower on Her Language!

A friend of HESAA HELL dropped this note in my inbox.  One would think that if HESAA spent more time actually helping borrowers than lecturing them we’d all be better off.  Better yet, we should abolish HESAA, lower tuition and increase grants and scholarships!

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I have a short but funny story!
Last year I was doing a lot of back and forth with this horrible company- and I obviously had the worst customer service in the entire world.

While getting off the phone, shocked, I said to my boyfriend or mom- whoever was standing right there, and said, “wow, what a bitch.” And I hung the phone up.

I am the most chipper person I know- especially when it comes to customer service and especially over the phone.

The lady with whom I was dealing with thought it was a good idea to call me back.(I didn’t answer, my phone was elsewhere.) she left a message. She left a two minute long message ranting about how I shouldn’t call her a bitch and I should show respect. Told me I should wash my mouth out with soap, and asked if my mother knows I speak like that.

…I was 23. Yes my mom knows. 😉